Terms of service

These terms, and the agreement

Leapstream is provided by [Legal entity name], [Registered address], Ahmedabad, Gujarat, India ("we", "us"). Workspaces are opened by invitation under a written service agreement between us and the client business (the "Agreement"). The Agreement sets the platform fee, the term, the numbers and users included, and anything specific to that client. These terms apply to every workspace and to this website. If these terms and an Agreement conflict, the Agreement wins.

By using this website you accept the section on website use below. By accepting an invitation to a workspace, or by using one, you accept these terms on behalf of the business you work for.

What the service is

Leapstream is software for running business messaging on the WhatsApp Business Platform (Cloud API): campaigns, a team inbox, templates, contacts and segments, chatbot flows, journeys, in-chat forms, analytics, a public API and a quality guard for the business's WhatsApp numbers.

It is an independent product. WhatsApp and Meta are trademarks of Meta Platforms, Inc. We are not endorsed by, sponsored by or affiliated with Meta. Each workspace connects its own Meta app and its own verified phone numbers, and Meta's terms apply to that connection directly between the business and Meta.

Onboarding and accounts

We open a workspace after the first call and the signed Agreement. We connect the business's Meta app and number, import its approved templates, add its industry pack and invite its team, and review the first campaign with the business before it sends.

The business owns its workspace and decides who may use it. Each person must use their own login and keep it confidential. The business is responsible for what its users do, and must remove a user's access when they leave. Roles and permissions are set by the business's owner or admins; we do not change them without instruction, except to stop abuse.

Fees and Meta's charges

Two amounts are payable, and they are kept separate.

• The platform fee: an annual amount set in the Agreement, covering every module of the product for the numbers and users the Agreement names. Nothing is sold as a separate add-on.
• Meta's conversation charges: the amounts Meta sets for messages sent through the WhatsApp Business Platform, by category and country. We pass these through at Meta's published rate with no markup. The product shows the rupee cost of a campaign before it sends and pulls Meta's own daily figures for the invoice.

Invoices are prepared from the workspace's usage ledger and are due within the period stated on the invoice. Meta's rates change by category, country and date; the rate that applies is the one in force when a message is sent. Taxes are added where they apply.

Term, renewal, grace and suspension

A workspace runs for the term in the Agreement. Before the end date we send reminders to the workspace owner. If the term is not renewed, a grace period set in the Agreement follows, during which the workspace keeps working and the business can export its data. After the grace period the workspace is suspended, and it is deleted as described in the privacy policy unless renewed.

We may suspend a workspace sooner, after notice where practical, if it breaches these terms, if its use threatens the platform or other clients, if Meta restricts the account, or if an invoice is overdue beyond the period in the Agreement. We reactivate promptly once the cause is resolved.

Acceptable use

The business is responsible for the messages it sends and the data it uploads. The business must:

• message only people who have opted in to hear from it, in the way Meta's WhatsApp Business Messaging Policy and Indian law require, and keep a record of that consent;
• honour every opt-out, and not try to work around the opt-out, frequency-cap or quality-guard controls in the product;
• submit templates under the correct Meta category and not present marketing as a utility or authentication message;
• not send unlawful, deceptive, harassing, obscene or infringing content, and not use the service for spam, scams, or any activity prohibited by Meta's policies or by Indian law;
• not upload personal data it has no right to process, and not use the service to process sensitive data without a lawful basis;
• not attempt to access another workspace, probe or overload the service, reverse engineer it, or resell access without our written agreement.

Meta may lower a number's quality rating, restrict it or ban it for breaches of its policies. We watch for this and warn the business, but we cannot prevent or reverse Meta's decisions, and a restriction caused by the business's own sending is not a failure of the service.

The business's data

The business owns its contacts, messages, templates, flows, forms and everything else it puts into its workspace. We process that data only to provide the service and as the privacy policy describes. We claim no rights in it beyond what is needed to run the service.

Any view in the product exports to CSV or Excel at any time, and a workspace can export everything before it ends. Nothing is held hostage.

The business is the data fiduciary for its customers' data under the Digital Personal Data Protection Act, 2023, and is responsible for having a lawful basis and giving its customers the notices the law requires. We act as its processor on its instructions, keep the safeguards described in the privacy policy, and help it answer requests from its customers.

Our software

We own the product, its code, design, documentation and trademarks, and we license the business to use it for the term of the Agreement. Feedback the business gives us may be used to improve the product without obligation. Open-source components remain under their own licences.

The public API and integrations

The public API and webhooks are part of the service and are covered by these terms. API keys belong to the workspace, are subject to the scopes and rate limits shown in the product, and must be kept secret. The business is responsible for the systems it connects, including third-party tools such as Google Sheets, Zapier and the AI providers it configures, and for the data it sends to them.

Availability, support and changes

We aim to keep the service available at all times and to acknowledge every support request within one working day. Planned maintenance is announced in advance where practical. The service depends on Meta's platform, on hosting providers and on the internet, and we are not responsible for outages caused by them.

We improve the product continuously and may change or retire features. If a change removes something the business relies on, we tell the workspace owner before it takes effect and, where we can, offer a way to keep the outcome.

Warranties and liability

We provide the service with reasonable skill and care and as described in the product's documentation. Beyond that, it is provided as is, and we do not promise that it will be uninterrupted or error-free, or that any campaign will achieve a particular result.

To the extent the law allows, our total liability to a business for all claims in a contract year is limited to the platform fee paid by that business for that year, and neither side is liable to the other for indirect or consequential loss, including lost revenue or lost data that the business could have exported. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything that cannot be limited by law.

The business indemnifies us against claims arising from the content it sends, the data it uploads, or its breach of Meta's policies or the law.

Use of this website

You may browse this website and use the contact form to ask for a call. Do not scrape it, overload it, or use the form to send anything unlawful or unrelated. The figures shown in product screens on this website are illustrative, and conversation rates shown are Meta's published rates at the time of writing, which change.

Governing law and disputes

These terms and every Agreement are governed by the laws of India. Courts at Ahmedabad, Gujarat, India have exclusive jurisdiction, subject to any arbitration clause in an Agreement. Before starting any proceeding, both sides agree to try to resolve the matter through a conversation between their senior people within thirty days.

Changes to these terms

When we change these terms we update the date at the top. Material changes are emailed to every workspace owner at least thirty days before they take effect. Continuing to use the service after that date is acceptance of the new terms; a business that does not accept them may end its Agreement at the renewal date.

Questions about these terms go to hello@leapstream.in.